Healthe NL

What is the HEALTHe NL?

HEALTHe Newfoundland and Labrador (HEALTHe NL) is the provincial electronic health record (EHR) - a secure and private lifetime record of select information about an individual's health care. The HEALTHe NL Viewer is a portal that provides authorized health care professionals, such as physicians, nurses, nurse practitioners and allied health professionals, with one point of access to view important patient information such as patient medications, lab results and clinical reports available in the EHR.

What information does the Viewer contain?

The HEALTHe NL Viewer provides access to medication information via the Pharmacy Network, which is not accessible via other hospital systems. The HEALTHe NL Viewer currently includes relevant clinical information including lab results, diagnostic images and select clinical records from Eastern Health. Data from the other Regional Health Authorities will be3 available in early 2017. All pharmacists will be connected by January 2017.

Why do we need the HEALTHe NL Viewer?

Access to more comprehensive patient information in one place offers significant benefits for patients, health care professionals and the whole health care system, including:

  • Patient safety: Access to more complete information enables more informed health care decisions, resulting in safer patient care.
  • Improved quality: Access to more comprehensive patient profiles improves the quality of care by supporting better decisions about medications, diagnoses and treatments.
  • Accessibility: Timely access to patient profiles ensures current information is available in one place when and where it is needed - at the point of care.
  • Better efficiency: Access to medication profiles, and eventually, other relevant clinical information, will reduce the amount of time spent calling other clinicians for information. Over time, this will reduce duplication of tests, saving time and money.

Who will have access to the HEALTHe NL Viewer?

Health care professionals across the province, including doctors, nurse practitioners, nurses and allied health professionals will be authorized to access the Viewer. Access will be available in a variety of health care settings, including Regional Health Authority (RHA) hospitals, community health and long-term care facilities, as well as within community clinics.

Only health care professionals within a patient's circle of care are allowed to view a patient's profile. The system also keeps a record of each time a profile is accessed, including by whom and when. Patients are entitled to see a copy of that record upon request.

How will I access the Viewer? Is this system secure?

The HEALTHe NL Viewer is designed with strong security features to protect personal health information. Only authorized health care professionals have access to the HEALTHe NL Viewer and the information it contains. Passwords are used to access the system and the information is shared over a secure network, built with multiple industry safeguards, such as firewalls.

All access to HEALTHe NL Viewer is also subject to audit. Only health care professionals within a patient's circle of care are allowed to view a patient's profile. The system keeps a record of each time a profile is accessed, including by whom and when.

What is the implementation plan? When will I/my area have access?

Implementation of the HEALTHe NL Viewer will occur in a gradual phased-in approach over the coming months and will vary by region based on readiness of potential users. Implementation in RHAs is being managed by the RHA change managers in collaboration with the Newfoundland and Labrador Centre for Health Information. Each of the RHAs has identified to the Centre the specific departments/areas that are ready to implement the HEALTHe NL Viewer. The health care professionals in those areas authorized to use the Viewer will be provided with training materials and the information needed to access and use the HEALTHe NL Viewer. For more specific details on your RHA's implementation schedule please contact Central Health's Change Manager or call (709) 292-2446. 

How can I sign up?

For information on how you or your program area can gain access to the HEALTHe NL Viewer sign up, contact Central Health's Change Manager or call (709) 292-2446. 

Additional Resources

HEALTHe NL Viewer brochure

HEALTHe NL Viewer poster