We want to hear about your Experience
At Central Health...
We are committed to providing quality services, ensuring patient safety, delivering optimal care and improving client experience. Quality services are client-centred and are provided in a safe, effective and timely manner.
We work together as a team and YOU are an important member of this team. Therefore, Central Health wants to hear from you about the care and services you receive so we can celebrate successes and identify areas where we need to improve. We aim to ensure that client concerns are addressed in a timely manner.
The Client Relations Coordinator is here to answer questions you may have or to help address concerns about your care or experiences at Central Health.
Tell us about your positive experience...
Central Health welcomes compliments from you regarding the services and care you receive.
You may ask a staff member to complete an electronic compliment form on your behalf. You may also express your compliment via phone, in writing, by email or verbally to any staff member or directly to the Client Relations Coordinator.
When compliments are received they are communicated to the individual(s) involved and their supervisor/manager.
Tell us if you have a concern...
At Central Health, we want to hear if you have concerns about the care and/or services we provide. We view concerns as potential opportunities for improvement.
Please tell your healthcare provider or any staff member your concern and he/she will try to address the issue. You may also request to speak with the manager of the program/service area.
If you feel your concern has not been resolved, you may contact the Client Relations Coordinator who works with others in the organization to address concerns.
Client Relations Coordinator
Quality Improvement Department
21 Carmelite Road,
Grand Falls-Windsor, NL A2A 1Y4
Toll Free: 1-888-799-2272 (Within Canada)
Email: Client Relations Coordinator