Virtual ER and Temporary Closures at sites in Central Zone
When there is no physician available at one of our rural health-care facilities, there are two options that are considered:
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Virtual emergency service (Virtual ER)
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Temporary closure of ER service
Virtual care gives patients access to primary care providers via phone or video appointments, including appointments with the Health Hubs located in Gander and Grand Falls-Windsor for concerns that are not urgent or emergencies.
In many respects, a Virtual ER operates the same as a traditional emergency room.
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A patient requiring emergency services would arrive at their closest health-care site.
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The patient will be seen and assessed by the local health-care team, this could include a registered nurse and or nurse practitioner, and either an advanced care paramedic and/or a respiratory therapist.
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The patient will be assessed by a physician or nurse practitioner (NP) virtually and cared for with the support of the team on the ground.
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If required, patients would be transported to the nearest hospital in Grand Falls-Windsor or Gander to receive additional care.
When a Virtual ER is operating, residents can proceed to the ER as usual. There will be a health-care professional onsite, as well as a physician or nurse practitioner (NP) by video. For more on Virtual ERs, please visit our website.
During the period of temporary closure, residents requiring emergency services are advised to call 911 or proceed to the nearest emergency room.
Updated on Thursday, September 21 at 12:05 p.m. for the week of September 22-28, 2023
A.M. Guy Memorial Health Centre
Friday, September 22
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Virtual ER
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OPEN at 1:00 p.m.
Saturday, September 23
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OPEN
Sunday, September 24
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OPEN
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Temporary CLOSURE at 4:00 p.m.
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OPEN at 6:00 p.m.
Monday, September 25–Thursday, September 28
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OPEN
Baie Verte Peninsula Health Centre
Friday, September 22- Saturday, September 23
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OPEN
Sunday, September 24
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OPEN
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Virtual ER at 4:00 p.m.
Monday, September 25
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OPEN
Tuesday, September 26
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Virtual ER at 8:00 a.m.
Wednesday, September 27
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OPEN at 8:00 a.m.
Thursday, September 28
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Temporary CLOSURE at 8:00 a.m.
Connaigre Peninsula Health Centre
Friday, September 22
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Virtual ER at 8:00 a.m.
Saturday, September 23
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OPEN at 8:00 a.m.
Sunday, September 24
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OPEN
Monday, September 25
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Virtual ER at 8:00 a.m.
Tuesday, September 26
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OPEN at 8:00 a.m.
Wednesday, September 27 – Thursday, September 28
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OPEN
Dr. Y. K. Jeon Kittiwake Health Centre
Friday, September 22 – Sunday, September 24
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OPEN
Monday, September 25
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Virtual ER at 8:00 a.m.
Tuesday, September 26
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Temporary CLOSURE at 2:00 p.m.
Wednesday, September 27
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Virtual ER at 8:00 a.m.
Thursday, September 28
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Virtual ER
Green Bay Health Centre
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OPEN
Fogo Island Health Centre
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OPEN
Lewisporte Health Centre
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OPEN
Notre Dame Bay Health Centre
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OPEN
Other Resources for non-emergent medical issues
811 HealthLine
If you are unsure whether you or a loved one should go to an emergency department, please call the NL HealthLine at 811 to speak with a registered nurse 24 hours, seven days a week. The HealthLine also has a nurse practitioner (NP) virtual care service that can prevent unnecessary emergency room visits for non-emergent issues. Appointments with NPs over the phone or by video are available everyday 8:00 a.m. to 8:00 p.m., including weekends. Please note that, appointments to see the 811 NP can usually be accommodated within three days. If you are experiencing a mental health crisis, please call the NL HealthLine at 811.
Visit: www.811healthline.ca/
Health Hub
Newfoundland and Labrador Health Services’ Health Hub is available to ALL residents of Central Newfoundland who have non-emergent medical issues, who do not have a family physician or whose family physician is not available. Health Hub clinics are open Monday to Friday from 8:00 a.m. to 8:00 p.m. and Saturday and Sunday from 12:00 p.m. to 6:00 p.m. To reach the Health Hub, please call the Gander Medical Clinic at 709-381-0112 or 709-381-0338 or the Killick Clinic in Grand Falls-Windsor at 709-292-8404. Patients should expect an increase in wait times for both in person and virtual appointments at Health Hub sites.
We recommend that you try making an appointment with your family physician before calling the Health Hub.
For more information on Health Hubs, please visit our website.
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