Central Health Service resumption effective Monday, November 15, 2021

November 12, 2021


Central Health would like to advise that effective Monday, November 15, 2021, a number of services that were previously impacted by the province-wide IT outage will resume.

Medical Imaging services across the region will resume with booked appointments starting Monday, November 15, 2021. We ask for patience and understanding as some patients will be contacted to reschedule as we work to accommodate urgent appointments that have been cancelled since October 30, 2021. Patients with an appointment for Monday are asked to please proceed to their appointment unless they’ve been contacted to reschedule. Medical Imaging Services also include a resumption of services at the breast screening clinic on Roe Avenue in Gander.

Laboratory services across the region will resume. Patients with a laboratory appointment for Monday, November 15, 2021, are asked to please proceed to your appointment. Patients with an appointment that was cancelled due to the IT outage will be contacted and their appointment will be rescheduled.

Surgical services at the James Paton Memorial Regional Health Centre and the Central Newfoundland Regional Health Centre will also resume on Monday, November 15, 2021. Patients with appointments for Monday, November 15, 2021 will be contacted.


Endoscopy services at the James Paton Memorial Regional Health Centre and the Central Newfoundland Regional Health Centre will also resume on Monday, November 15, 2021. Patients with appointments for Monday, November 15, 2021 will be contacted.


Out-Patient Ambulatory Services at the James Paton Memorial Regional Health Centre and the Central Newfoundland Regional Health Centre will also resume on Monday, November 15, 2021. Patients with appointments for Monday, November 15, 2021 will be contacted.


Family physicians/Nurse Practitioner services across the region continue to operate. Unless you receive a cancellation notification, please proceed to your appointment as scheduled.

We recognize the impacts this recent outage has had on the residents of Central Newfoundland and we apologize for the inconvenience.

Central Health staff are working diligently to adjust processes to ensure patient safety. The public is asked to continue to be patient, as many services, including those in Emergency Departments, may experience unexpected or unavoidable delays.

If you require emergency services, please call 911 or proceed to your nearest Emergency Department. While Emergency services in our facilities will continue to operate, please be advised there may be longer wait times.

If you have questions or concerns regarding the current IT System outage and its impact of service delivery, please call the client navigator line: 1-844-651-6214.

Updates will be provided as information becomes available via Central Health website at www.centralhealth.nl.ca and social media platforms Facebook (Central Health) and Twitter (@CentralHealthNL).

Other services that will resume or are continuing effective Monday, November 15, 2021:

  • In-person dialysis at James Paton Memorial Regional Health Centre (JPMRHC) in Gander and Central Newfoundland Regional Health Centre (CNRHC) in Grand Falls-Windsor

  • Cardiopulmonary and Rehab services will proceed and patients have been contacted directly.

  • Chemotherapy appointments will proceed

  • Mental Health and Addictions Services Doorways and counselling services

  • All Influenza and COVID-19 vaccination clinics will proceed

  • For Orthopedic out-patient services at JPMRHC, please call the number on your appointment letter to confirm your appointment.

  • Midwifery Care for those patients with expected due dates over the next few days.

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Media contact:

Gayle St. Croix Director,

Communications and Government Relations

gayle.stcroix@centralhealth.nl.ca



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