Client Rights



Although the personal health information contained in your health record is the property of Central Health, the information in that record belongs to you.

You have a right to access your personal health information.

What is contained in your health record?

  • information to identify you, such as your name, address, date of birth, MCP number

  • information to identify and plan health care services with you

  • information about health care services you receive


If you wish to view or obtain copies of your personal health information, please contact the healthcare facility in your area and ask to speak with the individual responsible for release of information.


You have a right to know why we collect your personal health information, how we collect it and who has access to it.

Why do we collect your personal health information?

  • to correctly identify you as the person seeking our services

  • to be able to contact you when necessary

  • to identify your health care needs so that we can provide services that meet your needs

  • to plan, coordinate and deliver quality health care services

  • to conduct approved research

  • for other purposes as required or permitted by law


How do we collect your personal health information?

  • from you or your authorized designate

  • from other departments within the organization

  • from other organizations that refer you to us for services

  • from other health providers when it is required by law: for example, in the case of managing infectious diseases or risk to public safety

  • from other sources, with your consent


Our employees, physicians and other health care professionals work together as a team to provide you with services.  This may mean that some of your personal health information will be shared among team members to make sure you are receiving the best possible care.

We take our responsibility to protect the confidentiality of your personal health information very seriously. We will share personal health information only which is required to provide effective health care, necessary to meet legal obligations, required for vital research, or that which you otherwise give us permission to share.

Our staff are guided by their professional standards and by Central Health's policies to protect and secure your personal health information.

For more information:
Our commitment to privacy and confidentiality 
Information on privacy and confidentiality