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Client Rights

As clients of Central Health, you have the right:

  • To be aware of and direct the collection, use, and disclosure of your information;

  • To request what information we collect concerning you and the purpose of the collection. We will limit collection of information to that which is required for your care and other permitted uses;

  • To access and obtain a copy of your records upon request and/or request correction to your record;

  • To request an audit and to know who has access to your records, and for what purpose;

  • To be informed of our information policies and have an opportunity to discuss them with us;

  • To ask us not to share your personal health information with certain health care providers. We will not share your information unless we are permitted or required by law to do so;

  • To be advised of our safeguards where your information is shared with third parties as permitted by law;

  • To be informed if your personal health information is stolen, lost or improperly accessed;

  • To be advised of the contact information of our privacy representative and your right to report a concern to the Office of the Information and Privacy Commissioner in the province.

Central Health is committed to protecting the privacy of personal and personal health information under its custody and control in accordance with legislation, public expectations of privacy, and internationally accepted fair information practices. Central Health adheres to the principles of the Canadian Standards Association (CSA) Model Code for the Protection of Personal Information. As well, Central Health has implemented a privacy and security framework to ensure authorized collection, use, and disclosure of information entrusted to its care, to promote confidence and trust in healthcare through our transparent and accountable business practices.  
For any information regarding Privacy at Central Health, please contact the privacy representative, by email at

Our Commitment to Privacy and Confidentiality

We take seriously your right to privacy and our duty to keep your information secure and confidential. 

For more information about your privacy rights, or if you are not able to resolve your privacy concerns directly with Central Heath and wish to make a complaint, contact the Office of the Information and Privacy Commissioner at (709) 729-6309; Toll-free: 1-877-729-6309; or visit

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