Central Health Services Affected by IT Systems Outage for November 3, 2021

Updated: Nov 3, 2021

November 2, 2021


Central Health is advising the public that the current province-wide IT system outage is continuing to impact a number of health-related services. We recognize the impacts on the residents of the province, and we apologize for the inconvenience. Unfortunately, there will be a continued reduction in services on Wednesday, November 2, 2021.

Central Health staff are working diligently to adjust processes to ensure patient safety. The public is asked to continue to be patient, as many services, including those in Emergency Departments, may experience unexpected or unavoidable delays.

Central Health phone lines have been impacted by this outage. Because of this, patients may not be contacted directly to have their appointments rescheduled and/or patients may have difficulty contacting Central Health. Furthermore, some patient contact information is not accessible at this time making it challenging to directly contact patients.

On Wednesday, November 3, 2021, Central Health will proceed only with services that are not directly impacted by the IT Service disruption. A full list of services cancelled, and services proceeding are listed below. Further updates will follow as the situation evolves.

Please be advised we are also experiencing service delays related to medical disclosure and receipt and processing of ATIPP requests. Family physicians/Nurse Practitioner services across the region continue to operate. Unless you receive a cancellation notification, please proceed to your appointment as scheduled.

If you require emergency services, please call 911 or proceed to your nearest Emergency Department. While Emergency services in our facilities will continue to operate, please be advised there may be longer wait times.

Once services are restored, Central Health will be in contact with all clients impacted to identify new appointment times.

However, if you have questions or concerns regarding the current IT System outage and its impact, please call the client navigator line: 1-844-651-6214 or 1-833-410-1858.

We thank you for your patience as we work through a high volume of calls.

Updates will be provided as information becomes available via Central Health website at www.centralhealth.nl.ca and social media platforms Facebook (Central Health) and Twitter (@CentralHealthNL).

Services that will proceed on Wednesday, November 3, 2021:

  • In-person dialysis at James Paton Memorial Regional Health Centre (JPMRHC)in Gander and Central Newfoundland Regional Health Centre (CNRHC) in Grand Falls-Windsor

  • For Cardiopulmonary and Rehab services, please call the number on your appointment letter to confirm your appointment

  • Mental Health and Addictions Services Doorways and counselling services

  • All Influenza and COVID-19 vaccination clinics

  • For Orthopedic out-patient services, please call the number on your appointment letter to confirm your appointment

  • Limited appointments with Specialists will proceed for Obstetrics/Gynecology; Psychiatry, Pediatrics, Neurology and General Surgery, Internal medicine and Nephrology, patients for these appointments have been notified directly

  • Hysteroscopy procedures will proceed, patients booked for these procedures have been notified directly

  • Urgent and Emergent Surgical Services only, patients booked for these surgeries have been notified directly

  • Cataract surgical procedures at JPMRHC will proceed, patients booked for these surgeries have been notified directly

  • Midwifery Care for those patients with expected due dates this week and into next week, have been contacted and advised on how to reach the midwife on call. Midwifery clinic for Wednesday will proceed as scheduled

Cancelled or postponed services for Wednesday, November 3, 2021

  • All booked appointments for blood collection are cancelled and will be rescheduled

  • All booked appointments for medical imaging are cancelled and will be rescheduled

  • Chemotherapy appointments are postponed.

  • All Endoscopy appointments - Colonoscopy and EGD procedures are postponed and patients have been notified directly

  • Mammography exams scheduled at the Breast Screening Centre at Roe Avenue Gander are postponed





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