Update: Central Health Services Affected by IT Systems Outage

Updated: Nov 2, 2021

UPDATED: November 2, 2021


Central Health is advising the public that only emergency services will be proceeding on Tuesday, November 2, and Wednesday, November 3, 2021 as a result of a province-wide IT outage affecting some of its computer systems.

Central Health staff are working diligently to adjust processes to ensure patient safety. The public is asked to continue to be patient, as many services, including those in Emergency Departments, may experience unexpected or unavoidable delays.

  • All outpatient blood collection appointments for Tuesday, November 2, and Wednesday, November 3, 2021 are cancelled.

  • All booked appointments for medical imaging are canceled and will be rescheduled

  • Chemotherapy appointments are postponed.

  • Mammography exams scheduled at the Breast Screening Centre at Roe Ave in Gander are postponed.

  • Pediatrics – clinics for Tuesday are cancelled – patients are being contacted

Patients may not be contacted directly to have their appointments rescheduled, as some patient contact information is not accessible at this time. Patients who have questions regarding appointments, procedures and surgeries scheduled for Tuesday, November 2, and Wednesday, November 3, 2021 may call the following patient inquiries line: 1-844-651-6214.


The following services will proceed on Tuesday, November 2, and Wednesday, November 3, 2021:

  • In-person dialysis at James Paton Memorial Regional Health Centre in Gander and Central Newfoundland Regional Health Centre in Grand Falls-Windsor

  • For Cardiopulmonary and Rehab services, please call the number on your appointment letter to confirm your appointment.

  • Mental Health and Addictions Services Doorways and counselling services

  • All Influenza and COVID-19 vaccination clinics

  • Colposcopy (gynecology) appointments will proceed as scheduled

  • Ophthalmology - cataract procedures will proceed as scheduled

  • Midwifery Care for those patients with expected due dates over the next few days. Midwifery clinic for Tuesday will proceed as scheduled.


Some outpatient appointments in Central Health facilities are proceeding (e.g. family medicine, pediatrics, internal medicine). If their clinics are cancelled, patients will be notified. If a patient feels they should be seen at a regularly scheduled clinic and have not been contacted, they can contact their health care provider.


Further updates will follow as the situation evolves. A patient inquiry line has been set up. Patients may not be contacted directly to have their appointments rescheduled, as patient contact information may not be accessible at this time. Patients who have any questions regarding appointments, procedures and surgeries scheduled for Tuesday and Wednesday, November 2 and 3, 2021 may call 1-844-651-6214.

Some patients attend appointments at private doctor’s clinics. Those patients are encouraged to check with their individual doctor’s offices if they have questions.

If you require emergency services, please call 911 or proceed to your nearest Emergency Department. While Emergency services in our facilities will continue to operate, please be advised there may be longer wait times.

Updates will be provided as information becomes available via Central Health website at www.centralhealth.nl.ca and social media platforms Facebook (Central Health) and Twitter (@CentralHealthNL).

Central Health continues to implement back-up plans and is focused on the delivery of emergency care as the Newfoundland and Labrador Centre for Health Information (NLCHI) works to resolve the situation in collaboration with Bell Aliant, the managed service provider, the Department of Health and Community Services and other regional health authorities.

Central Health apologizes for any inconvenience and thanks you for your patience. We will continue to provide updates as they are available.



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Gayle St. Croix

Director, Communications and Government Relations

Gayle.stcroix@centralhealth.nl.ca



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