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UPDATE: Central Health Services from Thursday, November 11 to Monday, November 15, 2021

November 11, 2021

Central Health is advising the public that the current province-wide IT outage will continue to impact a number of health-related services for Thursday, November 11 to Monday, November 15, 2021. We recognize the impacts on the residents of the province, and we apologize for the inconvenience.

Email and some phone systems, including the Client Relations line, continue to be affected by this outage. Furthermore, some patient contact information is not accessible at this time. Work is underway to restore these services as soon as possible. Because of this, patients may have difficulty contacting Central Health.

Central Health staff are working diligently to adjust processes to ensure patient safety. The public is asked to continue to be patient, as many services, including those in Emergency Departments, may experience unexpected or unavoidable delays.

Central Health will proceed only with services that are not directly impacted by IT Service disruption for Thursday, November 11 to Monday, November 15, 2021.

A full list of services cancelled, and services proceeding are listed below. While appointments are not being rescheduled at this time, patients will be contacted directly once the IT system outage is resolved.

Family physicians/Nurse Practitioner services across the region continue to operate. Unless you receive a cancellation notification, please proceed to your appointment as scheduled.

As the online portal for COVID-19 test results are not available, if your result is positive, you will be contacted by Public Health. If 72 hours have passed since the time of your test, you are not symptomatic and you have not yet heard from Public Health, you can assume that your test is negative for the time being. Individuals requiring COVID-19 testing are asked to call 811.

If you require emergency services, please call 911 or proceed to your nearest Emergency Department. While Emergency services in our facilities will continue to operate, please be advised there may be longer wait times.

If you have questions or concerns regarding the current IT System outage and its impact of service delivery, please call the client navigator line: 1-844-651-6214.

We thank you for your patience as we work through a high volume of calls.

Updates will be provided as information becomes available via Central Health website at and social media platforms Facebook (Central Health) and Twitter (@CentralHealthNL).

Limited appointments and procedures that can safely proceed with current resource limitations will go ahead, and these patients have been notified directly.

In addition, services that will proceed for Thursday, November 11 to Monday, November 15, 2021:

  • In-person dialysis at James Paton Memorial Regional Health Centre (JPMRHC)in Gander and Central Newfoundland Regional Health Centre (CNRHC) in Grand Falls-Windsor

  • Cardiopulmonary and Rehab services will proceed and patients have been contacted directly.

  • Chemotherapy appointments will proceed

  • Mental Health and Addictions Services Doorways and counselling services

  • All Influenza and COVID-19 vaccination clinics will proceed

  • For Orthopedic out-patient services at JPMRHC, please call the number on your appointment letter to confirm your appointment.

  • Midwifery Care for those patients with expected due dates over the next few days.

Cancelled or postponed services for Thursday, November 11 to Monday, November 15, 2021:

  • All booked appointments for blood collection are cancelled and will be rescheduled

  • All booked appointments for medical imaging are cancelled and will be rescheduled

  • All Endoscopy appointments - Colonoscopy and EGD procedures are postponed and patients have been notified directly

  • All Orthopedic out-patient appointments at CNRHC are canceled and will be rescheduled

  • Mammography exams scheduled at the Breast Screening Centre at Roe Avenue Gander are postponed


Media contact: Gayle St. Croix Director, Communications and Government Relations



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