Update: Multi-Patient Occurrence in Central Health – Mammography Images

September 12, 2022


Central Health wishes to provide an update on the multi-patient occurrence concerning the viewing of some mammograms on workstations that do not meet technical standards specifically for the review of mammography images. We apologize for the concern this occurrence has caused, and we remain committed to regular communication on this topic.

The full review of images read on 3 megapixel monitors instead of 5 megapixel monitors is now complete.

As of September 12th, we can confirm that images of all 3,087 patients have been reviewed and completed and a total of nine patients requiring further follow-up have been identified. Patients whose images do not show any potential discrepancies or differing interpretations will receive a letter from Central Health. Please be assured that with the review now complete, all letters should be received by the end of next week. For those patients whose images have shown potential diagnostic discrepancies or differing interpretations, Central Health is reaching out to their primary health care provider, contacting the patient by phone, and following up with a letter. A toll-free line for those with questions is available from 8:00 am to 4:00 pm weekdays at 1-833-960-4571

We want to clarify that 5 megapixel monitors are the standard for the review of mammography images, while 3 megapixel monitors are the standard for all other types of images, such as X-rays and CT scans. These occurrences are not a result of the use of defective monitors.

We are still gathering information about this occurrence and are currently in the process of an internal quality review, which will inform a multi-RHA review. Please be assured that Central Health is taking all the necessary steps to address this occurrence in a timely and thorough manner.




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