Privacy & Access to Information

What does privacy mean to us?

At Central Health, we are committed to keeping all information about you and your family members (our patients / clients / residents), confidential.

As part of our ongoing commitment to you, we want you to know why we ask for your personal information, how we use it and keep it safe, and how you can ask about your information.

What personal information do we collect?

  • Information that identifies you as an individual such as your name, address, date of birth, and
    MCP number

  • Information about your needs in order to plan services with you

  • Information about the services you receive

Where does your personal information come from?

  • Directly from you (our patient/client/resident)

  • From other organizations who refer you to us for services

  • From other Central Health professionals, when it is required by law that information be reported.   Examples include child protection and infectious diseases

  • From other sources, with your consent

Why do we collect your personal information?

  • To correctly identify you as the person needing our services

  • To be able to contact you when necessary

  • To identify your needs so that we may provide services to you

  • To plan and manage our services

  • To meet legal requirements for reporting to government

Sharing your personal information

Our employees work together as a team to provide you with services. This may mean that some of your information may be shared among your team members to make sure you get the best possible service.

Central Health is part of a larger provincial health care system.  Therefore, information such as your name, address, date of birth, and MCP number will be shared with the province-wide Client Registry. This will keep your information current and accurate.

Information may also be shared for statistical purposes or research.  We will either remove your name and other information that identifies you or contact you for your consent before release.


We take our duty to keep your information private seriously.  It will only be released when you give us consent to do so or when we are required by law.  Central Health has policies and procedures in place to make sure that your information is protected from being lost or shared without your permission.

Professional employees are guided by their professional codes of ethics and have signed confidentiality agreements. Your information is also protected through the use of:

  • Secure locks on cabinets and doors

  • Limited access to records and work locations by approved employees only

  • Passwords and other security measures for computers

What are your rights?

  • To know what information we have about you in our records

  • To review and obtain a copy of your records. Exceptions may apply

  • To know who has access to your records and for what reason

  • To correct or add information to your record

  • To ask about our information policies and talk to us about them

  • To tell us if you think we are not following our policies or if you have concerns that you wish to be heard

To request an audit to ensure your personal health information has not been accessed inappropriately, complete a Systems Audit Request Form and submit to the Privacy Office at James Paton Memorial Health Centre in Gander, NL. 

Our commitment to you

At Central Health, we take our responsibility to protect the security and confidentiality of your information very seriously. If we identify any concerns with the security or accuracy of your information we will contact you.  

If you have questions or concerns about your personal information, please talk with your care/service provider.



Accessing your information

All Central Health clients requesting copies of personal health information in the custody or control of Central Health, must submit a written request, complete with authorizing signature, to the disclosure address below:


Disclosure- Personal Health Information
Information, Privacy & Regulatory Oversight
James Paton Memorial Regional Health Centre
125 TransCanada Highway
Gander, NL A1V 1P7
Telephone: (709) 256 5520  |  Fax: (709) 256 2715

This practice came into effect September 1, 2016.

The standard form, PHI-004 Authorization for Disclosure of Personal Health Information, can be obtained at any Central Health site throughout the region or by clicking the link below. You may also contact any Central Health site or the office listed above and request a form be mailed to you directly.


Authorization for Disclosure of Personal Health Information - FRM PHI 004

Authorization for Disclosure of Personal Health Information - FRM PHI 004  (fillable format)


A fee may apply to your request as indicated by the approved Central Health Fee Schedule, available on the reverse side of the form PHI-004 Authorization for Disclosure of Personal Health Information. If applicable, a fee will be invoiced directly to you, payable to Financial Services at Central Health, prior to disclosure. Payment may be made by cheque; money order; in person by cash payment; Interact debit; credit card (American Express, MasterCard, Visa) or Visa debit. Credit card payment may also accepted by telephone by contacting Financial Services at (709) 256-5404/5405/5409.

This change is intended to support authorized access to personal health information in the custody or control of Central Health, pursuant to the Newfoundland & Labrador Personal Health Information Act.

If you have any questions or concerns regarding privacy, please contact our Health Information Management and Privacy department at:

If you would like to correct your personal information, please complete and submit the REQUEST FOR CORRECTION OF PERSONAL INFORMATION FORM. 

Access to Immunization Records

Effective May 1, 2017, all Central Health clients requesting copies of personal immunization records in custody or control of Central Health must submit a completed and signed copy of the standard form

FRM-PHI 026, Authorization for Disclosure of Personal Immunization Records.

The form is available to print or by request at any Central Health facility throughout the region. It can also be mailed directly to you by contacting the Health Protection Division
at the contact information below.

Disclosure - Immunization Records
Health Protection Division - Level 1
James Paton Memorial Regional Health Centre
125 TransCanada Highway
Gander, NL A1V 1P7
Telephone: (709) 651-6238
Fax: (709) 651-6483