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Temporary Closure of Emergency Services and Virtual ER at A.M. Guy Memorial Health Centre

May 15, 2023: Newfoundland and Labrador Health Services is currently experiencing a temporary staffing shortage at A. M. Guy Memorial Health Centre in Buchans. See below for times when the ER will be open to regular activities, and when it will be temporarily closed.



Monday, May 15

OPEN with Virtual ER- Physician available virtually starting at 8:00am and ending at 11:00am

OPEN starting at 11:00 a.m.

Tuesday, May 16 – Thursday, May 18


Friday, May 19

OPEN with Virtual ER- Physician available virtually starting at 8:00am and ending at 2:00 p.m.

TEMPORARY CLOSURE starting at 2:00 p.m. and ending at 8:00 p.m.

OPEN starting at 8:00 p.m.

When a Virtual ER is operating, residents can come to the ER at AMGMHC as usual. There will be a health-care professional onsite, as well as a physician by video. For more on Virtual ERs, please click here.

During the period of temporary closure, residents requiring emergency services during this time are advised to call 911 or proceed to the nearest emergency room at Central Newfoundland Regional Health Centre (CNRHC) in Grand Falls-Windsor.

Newfoundland and Labrador Health Services continues its efforts in recruitment for this area for both physicians and health-care providers. We thank the public for their understanding as we continue to focus on providing safe and quality care for the residents of the central region.

Health Hub

Newfoundland and Labrador Health Services’ Health Hub is available to ALL residents of Central Newfoundland who have non-emergent medical issues, who do not have a family physician or whose family physician is not available. Health Hub clinics are open Monday to Friday from 8:00 a.m. to 8:00 p.m. and Saturday and Sunday from 12:00 p.m. to 6:00 p.m. To reach the Health Hub, please call the Gander Medical Clinic at 709-381-0112 or 709-381-0338 or the Killick Clinic in Grand Falls-Windsor at 709-292-8404. Patients should expect an increase in wait times for both in person and virtual appointments at Health Hub Sites.

For more on Health Hubs click here.

811 HealthLine

Residents are also reminded of the 811 HealthLine which they can avail of anytime. 811 Healthline is a confidential and free telephone line staffed by experienced registered nurses. 811 is available to all residents of Newfoundland and Labrador, of any age. Call 811 at any time, day or night, to speak to a Registered Nurse.

The HealthLine has a nurse practitioner (NP) virtual care service. A nurse practitioner is a registered nurse with additional education and experience who can diagnose and treat illnesses, prescribe medications, if required, to treat a variety of common health care conditions at every stage of life. This service can prevent unnecessary emergency room visits for non-emergent issues. Appointments with NPs over the phone or by video are available everyday 8:00 a.m. to 8:00 p.m., including weekends. Please note that, depending on appointment availability, it could take up to 3 days to see the 811 NP.


Media Contact:

Gayle St. Croix

Director Communications, Central Zone

Newfoundland and Labrador Health Services


As of April 1, 2023, all regional health authorities and the Newfoundland and Labrador Centre for Health Information are transitioning to Newfoundland and Labrador Health Services.



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