Client Navigator

Navigating health care can be difficult, particularly if you are alone, overwhelmed and in pain. The regional client navigator service can help guide you through Central Health’s health care system. Call 1-844-651-6214 or email clientnavigation@centralhealth.nl.ca.

 

The client navigator:

  • works with health care providers and programs who can support you;

  • helps you find and access community resources;

  • helps coordinate health care services you require; and

  • will find answers to your questions you have about the health care system.

 

We strive to provide timely access to the right care, by the right provider, to everyone living in the Central Health region.

 

Will I need a referral to access the Client Navigator?

No. Anyone can access the Client Navigator with a question or a concern on how to navigate Central Health services, including health services that are not offered in Newfoundland and Labrador and require out-of-province travel.    

Who does the client navigator work with? 

The client navigator works directly with patients, their family / caregivers, health care providers and other individuals or organizations that provide patient services and supports both in Central Newfoundland and out of province.

Will the client navigator provide treatment suggestions?  

No. The client navigator will not offer treatment suggestions. The role of the client navigator is to ensure you are connected with the right resources and information to help you make decisions regarding your health or that of your loved one. 

Will the client navigator adjust wait times for procedures?

No. The client navigator cannot adjust wait times for procedures.  The navigator can help guide you through the health care system to ensure you access the most appropriate service(s) for your health care needs.   

How can I contact the client navigator?  

Regional Client Navigator

Toll Free:  1-844-651-6214

Local:        1-709-651-6214

Email:        clientnavigation@centralhealth.nl.ca

Tell us about your experience - click the button below to link to the Client Navigator Experience Survey.

 

 

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