Credit Monitoring for Clients
Who can enroll?
Clients who have received services from Central Health at any time over the last 13 years are being offered access to credit monitoring services for a period of two (2) years from the date of enrollment, at no cost to them. Current and former employees, who have also been clients, do not need to sign up with Equifax twice, and should enroll for the Equifax service as current or former employees.
This service is available to any clients over the age of eighteen (18) who has a Canadian credit file. For those living outside of Canada, coverage will depend on the availability of the service in their region. This service allows individuals to monitor their credit and identity information, as well as detect and respond to fraudulent credit activity.
Clients who enroll will have access to the Equifax Complete™ Premier service package and will receive the following benefits for a period of two (2) years from the date of enrollment:
Lost Wallet Assist: One-stop assistance in cancelling and reissuing your credit or debit cards, driver's license, SIN card, insurance cards, passport, and traveler's checks when your wallet is lost or stolen;
WebDetect™ (Internet/web scanning): Receive alerts when Equifax detects your personal information (e.g. SIN or credit card number) is being used on the Internet;
Daily credit monitoring with email notifications of key changes to your credit profile;
Unlimited access to your Equifax Credit Score™ and report;
Identity Restoration: A dedicated Identity Restoration Specialist will work on your behalf to restore your identity should you become a victim of identity theft;
Up to $1,000,000 of identity theft insurance (further terms, conditions, and exclusions relating to coverage will be available in your policy upon enrollment);
Ability to view how your score trends over time.
NOTE: In order to avail of the WebDetect™ (Internet/web scanning) feature, users must first complete the Equifax enrollment process and then, they must set up the web scan feature through their Equifax account. This benefit is included in the Equifax coverage but requires an extra step to set up.
Enrollment details for clients
There is a two-part process for enrollment for clients; first, obtaining your unique code and, second, activating your code.
To obtain a unique code, each affected client should:
Call the provincial toll-free information line at 1-833-718-3021 and be prepared to answer three qualifying questions.
To activate a code, once a code is received, clients should:
go to the Equifax enrollment website at www.myservices.equifax.ca/prem to complete the enrollment process. Please be sure to follow all steps outlined by Equifax on their website. Individuals are encouraged to use Chrome as their internet browser to avoid issues activating their code.
Clients who are unable to access the online enrollment form may call Equifax at 1-866-547-2429 to activate their code and complete the enrollment process.
Expiry information for clients
The unique activation code for clients will expire on May 31, 2022. Those who wish to enroll in the Equifax program must do so before this date.
Equifax assistance for clients
Clients who have questions about the Equifax enrollment, product information or related inquiries, can call Equifax at 1-866-547-2429 from Monday to Friday, from 10:30 a.m. to 10:30 p.m. NST and on Saturday and Sunday, from 10:30 a.m. to 7:30 p.m. NST.
Eligible individuals who are not able to enroll on the Equifax credit monitoring services, are encouraged to seek out a support person (caregiver, family member or friend) to assist them with this process on their behalf.
Provincial call centre
Clients who have any questions about their personal health information as it relates to this cyber-attack can contact the toll-free provincial information line at 1-833-718-3021.
Further information, including a list of frequently asked questions, is available on the Government of Newfoundland and Labrador website.
Mental health resources
We recognize that this is stressful for many people. Below is a list of mental health supports available to you:
Bridgethegapp.ca: Online mental health and wellness resources
CHANNAL Warm Line: 1-855-753-2560
Provincial Mental Health Crisis Line: 1-888-737-4668
Doorways in-person counselling mental health services.
Wellness Together Canada Portal: https://wellnesstogether.ca/en-CA
Full listing of mental health and addiction services at: mha.easternhealth.ca