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Credit Monitoring for Current and Former Employees

Who can enroll?


Current and former employees, physicians and locums of Central Health over the past 13 years (prior to the October 2021 cyber-attack) are being offered access to credit monitoring services for a period of five (5) years from the date of enrollment, at no cost to them. This service is being offered to current and former employees, physicians and locums for five (5) years as opposed for the two (2) years being offered for patients given the difference in the type of information that was stolen. The deadline to register for these services was September 30, 2023.




This service is available to individuals over the age of eighteen (18) who have a Canadian credit file. For those living outside of Canada, coverage will depend on the availability of the service in their region. This service allows individuals to monitor their credit and identity information, as well as detect and respond to fraudulent credit activity. The deadline to register for these services was September 30, 2023.


Service details


Each current and former employee who enrolls will have access to the Equifax Complete™ Premier service package and will receive the following benefits for a period of five (5) years from the date of enrollment:

  • Lost Wallet Assist: One-stop assistance in cancelling and reissuing your credit or debit cards, driver's license, SIN card, insurance cards, passport, and traveler's checks when your wallet is lost or stolen;

  • WebDetect™ (Internet/web scanning): Receive alerts when Equifax detects your personal information (e.g. SIN or credit card number) is being used on the Internet;

  • Daily credit monitoring with email notifications of key changes to your credit profile;

  • Unlimited access to your Equifax Credit Score™ and report;

  • Identity Restoration: A dedicated Identity Restoration Specialist will work on your behalf to restore your identity should you become a victim of identity theft;

  • Up to $1,000,000 of identity theft insurance (further terms, conditions, and exclusions relating to coverage will be available in your policy upon enrollment);

  • Ability to view how your score trends over time.

NOTE: In order to avail of the WebDetect™ (Internet/web scanning) feature, users must first complete the Equifax enrollment process and then, they must set up the web scan feature through their Equifax account. This benefit is included in the Equifax coverage but requires an extra step to set up.


Expiry information for current and former employees


Activation codes for current and former employees, physicians and locums expired on September 30, 2023.



Equifax assistance for current and former employees, physicians and locums


Current and former employees, physician and locums who have questions about the Equifax enrollment process, product information or other related inquiries, can call Equifax at 1-866-820-9143 from Monday to Friday, from 10:30 a.m. to 10:30 p.m. NST and on Saturday and Sunday, from 10:30 a.m. to 7:30 p.m. NST.


Eligible individuals who are not able to enroll on the Equifax credit monitoring services, are encouraged to seek out a support person (caregiver, family member or friend) to assist them with this process on their behalf.


Provincial call centre


Current and former employees who have any questions about their personal health information as it relates to this cyber-attack, can contact the toll-free provincial information line at 1-833-718-3021.


Further information, including a list of frequently asked questions, is available on the Government of Newfoundland and Labrador website.


Mental health resources


We recognize that this is stressful for many people. Below is a list of mental health supports available to you:

  • Online mental health and wellness resources

  • Virtual assistance that connects current and former employees with the most appropriate mental health support. This resource is 100% confidential and anonymous.

  • Homewood Health: Access employee and family assistance services in relation to this incident. Current employees may call toll-free: 1-800-663-1142, 24-hours a day or request service via their online intake form.

  • Full listing of mental health and addiction services at:  


Frequently asked questions for current and former employees

March 4, 2024 - NL Health Services is working with Equifax to directly notify applicable individuals that coverage for credit monitoring and identity theft protection services has been extended from two (2) years to five (5) years. This adjustment from 2-year to 5-year coverage ensures that all those individuals impacted by the privacy breach in October 2021, who chose to register for Equifax services prior to the deadline of September 30, 2023, receive the same length of coverage regardless of the type of information they had taken during the cyber-attack.

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