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Central Health outlines increase in services during Alert Level 3

Central Health is advising of a gradual increase in services during Alert Level 3, as per the Government of Newfoundland and Labrador's plan: Living with COVID-19.

Services will further expand to include appointments in ambulatory clinics, allied health services such as (but not limited to) rehabilitation services, physiotherapy, and audiology, along with appointments in community health, and women’s health services.

Services that were previously increased in Level 4 - medical imaging, endoscopy, cardiac diagnostic, laboratory services, and surgical service - will continue to increase in Level 3. Patients whose health-care needs are identified by their physician as high priority within these areas will be contacted to have their appointments rescheduled. Patients should only proceed to appointments if they have been advised that their appointment is proceeding. Certain procedures will require the patient to have a COVID-19 test completed and the results received prior to the procedure. These patients will be contacted up to 72 hours in advance to book their swab testing appointment. All patients admitted to hospital will require a COVID-19 test.

Providing care virtually will continue to be the first line of service delivery for most care providers. Where virtual visits are not appropriate, in-person services will incorporate physical distancing and the use of personal protective equipment (PPE).

Patients with questions or concerns regarding a change in their health are advised to contact their health-care provider, call the Healthline at 811, or proceed to the nearest emergency room if emergency services are required. Non-Emergent Assessment clinics are also available to any resident in Central Newfoundland who is unable to access a family physician for non-urgent needs. To reach the NEAC clinic in your area, please call the Gander Medical Clinic at 709-381-0112 or 709-381-0338 and the Killick Clinic in Grand Falls-Windsor at 709-292-8404.

Measures are in place to protect individuals when entering our facilities. Upon entry, public will be screened for COVID-19 through a series of questions and will be provided a mask. We remind the public to practice physical distancing while in our facilities.

Entry points to facilities across the region may be adjusted to manage and screen individuals upon entry. Please follow any new directional signage and enter facilities using the designated entrance for your appointment.

For more information on COVID-19, please visit the Provincial Department of Health and Community Services website at: For updates pertaining to Central Health’s ongoing services, please visit our Facebook page and Twitter feed. Media Contact:

Gayle St. Croix

Director of Communications

(709) 572-1165



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