October 16, 2021
Central Health wishes to advise that it is working to address concerns regarding incomplete NLVaxPass records.
If you are having difficulty downloading your NLVaxPass, please visit https://www.gov.nl.ca/covid-19/life-during-covid-19/vaccination-record/nlvaxpass-support/ for support.
If you have a valid MCP number and received a COVID-19 vaccine in Newfoundland and Labrador and get either of the following messages:
• ‘Your COVID-19 vaccine record could not be found.’
• There are errors in your vaccine record.
• You have questions or concerns about the content of your vaccine record.
Please follow the advice below based on where you received your COVID – 19 vaccination:
If you received your COVID-19 vaccine in a pharmacy or physician’s office, please contact the pharmacy/physician’s office where you received your vaccine.
If you received your COVID-19 vaccine at Central Health, please email COVIDimmrecordrequest@centralhealth.nl.ca. To assist in correcting your record, please ensure you can provide:
• Name as it appears on your MCP
• MCP number
• Date of Birth
• A picture of your paper record if you have one.
If you do not have access to email you can also call and leave a voicemail at (709) 256-5683.
Please leave your name, number, MCP or date of birth and a detailed description of the issue you are having with your vaccine record. Central Health will not be able to address voicemails left with incomplete information. It may take up to 5-7 business days for your request to be processed.
Once your record is updated, the updates will be visible on the vaccine portal. Central Health will not return calls when the update is complete, You are encouraged to keep checking your record online.
Central Health would like to thank you for your patience.
If you have received your vaccine out of province you can submit that record here. https://www.gov.nl.ca/covid-19/vaccine/submit-out-of-province-vaccination-records/
